Mayfair Lifecare

Goal

To provide service excellence at all times to all residents.

 

Scope

 

The nature of the business will meet the needs of customers assessed requiring rest home care level care and whom are no longer able to care for themselves.

 

Focus

 

We will focus on the needs of our customers by:

 

> Providing quality service to meet the individual requirements of each resident

> Monitoring and controlling costs in order to offer our residents maximum value

> Strengthening our access to our residents and community clients.

 

Values

 

We will strive to achieve our goals by promoting values of:

 

> Integrity and dedication.

> Teamwork and effective communication.

> Innovation.

> Personal development.

> Planning and accountability.

> Quality assurance and control.

> Financial strength and stability.

 

Philosophy

 

We believe that in ensuring the following we will deliver safety in all aspects of care and service delivery:

 

> Keep everyone safe from harm.

> Promote resident optimum independence.

> Promote and nurture individuality, dignity and self worth.

> Promote resident physical, emotional, intellectual, social, cultural and spiritual needs.

> Is delivered with kindness, friendliness and respect at all times

> Respect each individuals freedom of speech and choice.

> Involve relatives and friends.

> Uphold each individual's right to privacy and confidentiality.

> Supports the right of an individual to die in peace and with dignity.